Frequently Asked Questions
I’m gluten-free and dairy free, what’s safe for me?
Are you a soy-free kitchen?
No. But we use separate mixing bowls and pans for these items. We make every effort we can to minimize traces of soy, but we can't guarantee that there won't be any traces of soy in our products.
Are you a nut free kitchen?
We aren’t. But we make every effort we can to minimize traces of nuts, but it’s still possible to find traces of it. So it’s best to proceed as you see fit.
Are you an egg free kitchen?
We aren't and this is because some people struggle with egg replacers (like fruit and vegetables), the eggs that we use are all local and free range. We make sure to use separate mixing bowls and pans for items with egg in and we make every effort we can to minimize traces of egg, but it's still possible to find traces of it. So please proceed as you see fit.
I’m allergic to lots of things, can I email you to double check that your food is safe for me?
Of course you can, the safety and wellbeing of our customers is of utmost important to us. So if you have any questions at all, please get in touch.
Are you completely organic?
No. We work really hard to source organic ingredients, but as yet not all of the ingredients we use are organic.
Can I freeze my order?
It really depends on the item, it’s best to drop us a line to double check.
Can I order online?
Absolutely! Head over to the shop, make your order and we'll send your delivery to you as soon as it is ready.
I saw something you made on Instagram, but can’t find it on the shop, can I still order it?
Yes! Sometimes we might not be able to recreate the product because it's seasonal but we can certainly come up with something just for you. Drop us a line using the contact form or email us at firstname.lastname@example.org and we’ll create a custom order for you!
Do you do birthday cakes or wedding cakes, I’d like to put a custom order in?
For occasion cakes all you need to do is get in touch with your request, and the amount of people that the cake needs to serve and we’ll get back to you as soon as we can.
Do you use any gums or fillers?
Nope. We all have intolerances and allergies so we don't use any gums, added-tives or fillers and our kitchen is completely gluten-free.
I’ve noticed that some items aren’t available year round?
Some of our cakes are seasonal, but it’s always worth getting in touch to see if we can create a custom order just for you. A key lime pie can become a lemon pie, a chocolate blackberry pot can become a chocolate orange pot or a chocolate raspberry pot.
How long will it take for my order to get to me?
Depending on the size of the order, it can take up to a week to create and send out to you. For short notice orders, a minimum of 72 hours is required.
Do you ship nationally?
Yes! We ship all over UK mainland, if you live further afield get in touch and we’ll see what we can do for you. 9 Tea Cups Bakery is not responsible for shipment delays due to extreme weather, acts of god or Courier errors.